Still Curious. Always Building. Usually in the Glow.

Hi, I’m Ronnie.

I’ve spent over 20 years in the field of experience—researching, teaching, designing, and leading. These days I’m at Chubb, where I lead Research for the Experience Lab. It’s the kind of role I’ve been working toward throughout my career—one where I get to bring together everything I’ve learned to help a great company stay human, thoughtful, and forward-looking.

I've worked with hundreds of professionals over the years, guiding teams, shaping strategy, and helping organizations find their way toward human-centered outcomes that actually mean something.

But if you strip away the titles, I’ve always been drawn to the deeper stuff: building trust, nurturing creative culture, and helping people come home to themselves at work. I’m at my best when I’m making space—for clarity, for collaboration, for growth. I’ve been lucky to spend a good chunk of my career helping others do the same, whether in a conference room, a classroom, or a barn.

More recently, I’ve been exploring the role of third spaces—those in-between places that aren’t home and aren’t work—as the next frontier of experience. In an age where AI reshapes how we live and connect, I believe these human-scale gathering places are more vital than ever. I’m deeply interested in how we can reimagine community, creativity, and belonging—especially when the digital world keeps getting faster and more fragmented.

I live in central New Jersey (where yes, it’s pork roll) with my wife and Franklin the bulldog and Chloe (PST) Vaughn (EST) and Lucy (GMT). .